This page is about Time to SLA for Jira Server users.

On this page, you will find Groovy scripts to get detailed info on TTS custom fields.

If you're using Script Runner Plugin, you can easily use these code snippets to get data.

Script for Time to SLA custom field

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.customfields.CustomFieldType
import com.atlassian.jira.issue.fields.CustomField
import java.util.*
import java.text.SimpleDateFormat
import java.sql.Timestamp

// get CustomFieldManager instance
def customFieldManager = ComponentAccessor.getCustomFieldManager()
// find your TTS custom field's ID and put it here instead of 10600
def ttsField = customFieldManager.getCustomFieldObject("customfield_10600")
// get custom field value object
def ttsFieldValue = issue.getCustomFieldValue(ttsField)
// date/time formatter will be used to format date attributes
def formatter = new SimpleDateFormat("MM/dd/yyyy HH:mm:ss")
// all attributes will be stored to result variable
def result = ""
// TTS custom field returns list, let's iterate
if (ttsFieldValue && ttsFieldValue.size() > 0) {
   ttsFieldValue.each {
       String slaName = it.slaName
       int slaValueAsMinutes = it.slaValue
       String slaValueAsTimeString = it.slaValueAsString
       String originStatusName = it.originStatusName
       String targetStatusName = it.targetStatusName
       Date originDate = it.statusDate
       Date expectedTargetDate = it.slaTargetDate
       Date actualTargetDate = it.untilDate
       long timeLeftTillSla = it.timeToSla // if less than 0, overdue
       String timeLeftTillSlaAsTimeString = it.timeToSlaAsString // if there is overdue, overdue string
       boolean isPaused = it.paused
       boolean startDateProvidedByDateCustomField = it.startDateProvidedByDateCustomField
       boolean endDateProvidedByDateCustomField = it.endDateProvidedByDateCustomField
       boolean negotiationDateProvidedByDateCustomField = it.negotiationDateProvidedByDateCustomField

       result = """
          [SLA Name: $slaName]
          [SLA Value As Minutes: $slaValueAsMinutes]
          [SLA Value As Time String: $slaValueAsTimeString]
          [Origin Status: $originStatusName]
          [Target Status: $targetStatusName]
          [Origin Date: ${formatter.format(originDate)}]
          [Expected Target Date: ${expectedTargetDate ? formatter.format(expectedTargetDate) : 'Not yet defined'}]
          [Actual Target Date: ${actualTargetDate ? formatter.format(actualTargetDate) : 'Not yet'}]
          [Time Left Till SLA as milis: $timeLeftTillSla]
          [Time Left Till SLA as Time String: $timeLeftTillSlaAsTimeString]
          [Is SLA in Paused Status: $isPaused]
          [Is Start Date Provided By Date Custom Field: $startDateProvidedByDateCustomField]
          [Is End Date Provided By Date Custom Field: $endDateProvidedByDateCustomField]
          [Is Negotiation Date Provided By Date Custom Field: $negotiationDateProvidedByDateCustomField]
          <br>
       """
     }
}

result.toString()

Sample Result

[SLA Name: Sla to Resolution]
[SLA Value As Minutes: 240]
[SLA Value As Time String: 4h]
[Origin Status: Open]
[Target Status: Resolved]
[Origin Date: 06/13/2016 09:33:30]
[Expected Target Date: 06/13/2016 13:33:30]
[Actual Target Date: Not yet]
[Time Left Till SLA as milis: -34676000]
[Time Left Till SLA as Time String: - 9 hours, 37 minutes, 56 seconds]
[Is SLA in Paused Status: false]
[Is Start Date Provided By Date Custom Field: false]
[Is End Date Provided By Date Custom Field: false]
[Is Negotiation Date Provided By Date Custom Field: false]

Script for SLA Overview Customfield

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.customfields.CustomFieldType
import com.atlassian.jira.issue.fields.CustomField
import java.util.*
import java.text.SimpleDateFormat
import java.sql.Timestamp

// get CustomFieldManager instance
def customFieldManager = ComponentAccessor.getCustomFieldManager()
// find your SLA Overview field's ID and put it here instead of 10801
def overviewField = customFieldManager.getCustomFieldObject("customfield_10801")
def overviewFieldValue = issue.getCustomFieldValue(overviewField)
// date/time formatter will be used to format date attributes
def formatter = new SimpleDateFormat("MM/dd/yyyy HH:mm:ss")
def returnString = ""
// SLA Overview field returns list
if (overviewFieldValue && overviewFieldValue.size() > 0) {
    // if there is overdue, then all details of overdues are in 'overdues' attribute
        overviewFieldValue.each {
            String slaName = it.slaName          def slaStatus = it.status
            int slaValueAsMinutes = it.slaValueAsMinutes
            String slaValueAsTimeString = it.slaValueAsTimeString
            Date originDate = it.originDate
            Date expectedTargetDate = it.expectedTargetDate
            Date actualTargetDate = it.actualTargetDate
            String workingDurationAsTimeString = it.workingDuration
            long workingDurationAsSeconds = it.workingDurationAsSeconds
            String pausedDurationAsTimeString = it.pausedDuration
            // if there is overdue
            String overdueString = it.breachString
            int originStatusId = it.sla.originStatusId // next-gen slas doesn't have this field
            int targetStatusId = it.sla.targetStatusId // next-gen slas doesn't have this field
            boolean negotiationDateProvidedByCustomField = it.negotiationDateProvidedByCustomField

       returnString += """
              [SLA Name: $slaName]
              [SLA Status: $slaStatus]
              [SLA Value As Minutes: $slaValueAsMinutes]
              [SLA Value As Time String: $slaValueAsTimeString]
            [Origin Date: ${formatter.format(originDate)}]
            [Expected Target Date: ${expectedTargetDate ? formatter.format(expectedTargetDate) : 'Not yet defined'}]
              [Actual Target Date: ${actualTargetDate ? formatter.format(actualTargetDate) : 'Not yet'}]
            [Working Duration: $workingDurationAsTimeString]
            [Working Duration As Seconds: $workingDurationAsSeconds]
            [Paused Duration: $pausedDurationAsTimeString]
            [Overdue: $overdueString]
            [Origin Status Id: $originStatusId]
            [Target Status Id: $targetStatusId]
            [Is Negotiation Date Provided By Custom Field: $negotiationDateProvidedByCustomField]
            <br>
       """
        }
}

returnString.toString()

Sample Result

[SLA Name: Sla to Resolution]
[SLA Status: EXCEED]
[SLA Value As Minutes: 240]
[SLA Value As Time String: 4h]
[Origin Date: 06/13/2016 09:33:30]
[Expected Target Date: 06/13/2016 13:33:30]
[Actual Target Date: Not yet]
[Working Duration: 8 hours, 23 minutes, 16 seconds]
[Working Duration As Seconds: 51796]
[Paused Duration: 0]
[Overdue: 4 hours, 23 minutes, 16 seconds]
[Origin Status Id: 49]
[Target Status Id: 53]
[Is Negotiation Date Provided By Custom Field: false]

[SLA Name: Trivial Sla]
[SLA Status: STILL]
[SLA Value As Minutes: 1440]
[SLA Value As Time String: 1d]
[Origin Date: 06/13/2016 09:33:30]
[Expected Target Date: 06/14/2016 23:54:28]
[Actual Target Date: Not yet]
[Working Duration: 10 minutes]
[Working Duration As Seconds: 600]
[Paused Duration: 1 hour, 13 minutes, 16 seconds]
[Overdue: null]
[Origin Status Id: 49]
[Target Status Id: 54]
[Is Negotiation Date Provided By Custom Field: false]

Script for Overdue Customfield

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.customfields.CustomFieldType
import com.atlassian.jira.issue.fields.CustomField
import java.util.*
import java.text.SimpleDateFormat
import java.sql.Timestamp

def customFieldManager = ComponentAccessor.getCustomFieldManager()
// find your Overdue Status custom field's ID and put it here instead of 10601
def overdueField = customFieldManager.getCustomFieldObject("customfield_10601")
def overdueFieldValue = issue.getCustomFieldValue(overdueField)
def formatter = new SimpleDateFormat("MM/dd/yyyy HH:mm:ss")
def result = ""
// overdue field returns list
if (overdueFieldValue && overdueFieldValue.size() > 0) {
    overdueFieldValue.each {
        String slaName = it.description
        int slaValueAsMinutes = it.slaValue
        String slaValueAsTimeString = it.slaValueAsString
        String originStatusName = it.beforeState
        String targetStatusName = it.afterState
        Date originDate = it.beforeDate
        Date expectedTargetDate = it.expectedTargetDate
        Date actualTargetDate = it.afterDate
        long workingTimeAsMillis = it.workingTimeAsMillis
        String overdue = it.overdue
        boolean startDateProvidedByDateCustomField = it.startDateProvidedByDateCustomField
        boolean endDateProvidedByDateCustomField = it.endDateProvidedByDateCustomField
        boolean negotiationDateProvidedByDateCustomField = it.negotiationDateProvidedByDateCustomField

        result = """
            [SLA Name: $slaName]
            [SLA Value As Minutes: $slaValueAsMinutes]
            [SLA Value As Time String: $slaValueAsTimeString]
            [Origin Status: $originStatusName]
            [Target Status: $targetStatusName]
            [Origin Date: ${formatter.format(originDate)}]
            [Expected Target Date: ${expectedTargetDate ? formatter.format(expectedTargetDate) : 'Not yet defined'}]
            [Actual Target Date: ${actualTargetDate ? formatter.format(actualTargetDate) : 'Not yet'}]
            [Overdue: ${overdue}]
            [Is Start Date Provided By Date Custom Field: $startDateProvidedByDateCustomField]
            [Is End Date Provided By Date Custom Field: $endDateProvidedByDateCustomField]
            [Is Negotiation Date Provided By Date Custom Field: $negotiationDateProvidedByDateCustomField]
             <br>
        """
    }

}
result.toString()

Sample Result

[SLA Name: Sla ro Resolution]
[SLA Value As Minutes: 240]
[SLA Value As Time String: 4h]
[Origin Status: Open]
[Target Status: Resolved]
[Origin Date: 06/13/2016 12:27:32]
[Expected Target Date: 06/13/2016 16:27:32]
[Actual Target Date: 06/13/2016 18:28:49]
[Overdue: 2 hours, 1 minute, 17 seconds]
[Is Start Date Provided By Date Custom Field: false]
[Is End Date Provided By Date Custom Field: false]
[Is Negotiation Date Provided By Date Custom Field: false]

Script for SLA Indicator Customfield

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.customfields.CustomFieldType
import com.atlassian.jira.issue.fields.CustomField
import java.util.*
import java.text.SimpleDateFormat
import java.sql.Timestamp

def customFieldManager = ComponentAccessor.getCustomFieldManager()
// find your SLA Indicator field's ID and put it here instead of 10700
def indicatorField = customFieldManager.getCustomFieldObject("customfield_10700")
def indicatorFieldValue = issue.getCustomFieldValue(indicatorField)
def formatter = new SimpleDateFormat("MM/dd/yyyy HH:mm:ss")
def returnString = ""
// SLA Indicator field returns an object
if (indicatorFieldValue) {
    String result = indicatorFieldValue.result

    // if there is overdue, then all details of overdues are in 'overdues' attribute
    def overdues = indicatorFieldValue.overdues
    if (overdues.size() > 0) {
        overdues.each {
            def overdue = it.value
            String slaName = overdue.slaName
            int slaValueAsMinutes = overdue.slaValueAsMinutes
            String slaValueAsTimeString = overdue.slaValueAsTimeString
            Date originDate = overdue.originDate
            Date expectedTargetDate = overdue.expectedTargetDate
            Date actualTargetDate = overdue.actualTargetDate
            String workingDurationAsTimeString = overdue.workingDuration
            long workingDurationAsSeconds = overdue.workingDurationAsSeconds
            String pausedDurationAsTimeString = overdue.pausedDuration
            String overdueString = overdue.breachString
            int originStatusId = overdue.sla.originStatusId // next-gen slas don't have this field
            int targetStatusId = overdue.sla.targetStatusId // next-gen slas don't have this field
            boolean negotiationDateProvidedByCustomField = overdue.negotiationDateProvidedByCustomField

       returnString = """
              [SLA Name: $slaName]
              [SLA Value As Minutes: $slaValueAsMinutes]
              [SLA Value As Time String: $slaValueAsTimeString]
            [Origin Date: ${formatter.format(originDate)}]
            [Expected Target Date: ${expectedTargetDate ? formatter.format(expectedTargetDate) : 'Not yet defined'}]
              [Actual Target Date: ${actualTargetDate ? formatter.format(actualTargetDate) : 'Not yet'}]
            [Working Duration: $workingDurationAsTimeString]
            [Working Duration As Seconds: $workingDurationAsSeconds]
            [Paused Duration: $pausedDurationAsTimeString]
            [Overdue: $overdueString]
            [Origin Status Id: $originStatusId]
            [Target Status Id: $targetStatusId]
            [Is Negotiation Date Provided By Custom Field: $negotiationDateProvidedByCustomField]
            <br>
       """
        }
    }
}

returnString.toString()

Sample Result

[SLA Name: Sla to Resolution]
[SLA Value As Minutes: 240]
[SLA Value As Time String: 4h]
[Origin Date: 06/13/2016 09:33:30]
[Expected Target Date: 06/13/2016 13:33:30]
[Actual Target Date: Not yet]
[Working Duration: 14 hours, 3 minutes, 10 seconds]
[Working Duration As Seconds: 50590]
[Paused Duration: 0]
[Overdue: 10 hours, 3 minutes, 10 seconds]
[Origin Status Id: 49]
[Target Status Id: 53]
[Is Negotiation Date Provided By Custom Field: false]