Cloud Migration Guide

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Migration Assistance

We can migrate your SLA configurations from Server/DC instances to Cloud instances for you. To get more information about this procedure, contact us.

Within Time to SLA, you can:

Migrate your SLA configurations and data from Server/DC to Cloud.

On this page, you will learn how to migrate SLA data o Cloud instances.

Moving to Time to SLA Cloud

We are happy to be a part of your Cloud journey and ready to assist you.

Migrating SLA configurations and data is an easy process and can be completed in several simple steps.

Before You Start

Time to SLA calculations depend on the integrity of the issue history. Therefore, please check whether the issue histories are intact and consistent with the Server/DC instances. 

Migration Steps

  1. Migrate Time to SLA calendars from your Server / DC instances to your Cloud instance.
  2. Migrate SLA configurations from your Server / DC instances to your Cloud instance.
  3. Navigate to SLA for existing issues menu and start regenerating SLA data for migrated issues.
  4. And that's it!

It's a good practice to regenerate SLA data in small parts (~1000 issues) for migration process as a start.

Server/ DC and Cloud feature comparison

For feature differences you can refer to the documentation.

We are here to help

In case you need any guidance or help during your migration process, please do not hesitate to contact us – we'll be glad to help!