Set When the SLA Starts

This page is about Time to SLA for Jira Server. Using Jira Cloud? Then please click on the "Cloud" button above.

Time to SLA enables you to trigger an SLA to start based on status, date fields or comments. This means that you can start SLAs when an issue changes status, a specified date in a date field is reached or someone comments on an issue.


On this page, you will learn how to:

  • Set the SLA to start when an issue changes status.
  • Set the SLA to start when the specified date in a date field within an issue is reached.
  • Set the SLA to start when someone comments on an issue.

Start the SLA when an issue changes status

Go To Define an SLA or Update an SLA (see Create an SLA).

  1. Find the label called SLA Start.



  2. Select Status.
  3. Click the drop-down menu to see all possible statuses.



  4. Click a status that the SLA requires in order to start.
  5. The status will now appear in the box.


  6. Repeat steps to add more statuses.




Start the SLA when a specified date is reached

Go To Define an SLA or Update an SLA.

  1. Find the label called SLA Start.



  2. Select Date Field.
  3. Click the drop-down menu to see all possible date fields.



  4. Select a Date Field that the SLA requires in order to start.
  5. The selected date field will now appear in the box.


    You can only select one date field.

Start the SLA when a comment is made

Go To Define an SLA or Update an SLA.

  1. Find the label called SLA Start.



  2. Select Comment.
  3. Click the drop-down menu to see user groups and select the user group.
    1. Choose a group if you selected "Group Members".
    2. Choose a project role if you selected "Project Roles".
  4. Select the type of comment.

    The SLA counter only starts if a member of the selected group makes a chosen type of comment (public or private).