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Set a Notifier for an SLA

Server Cloud

This page is about Time to SLA for Jira Server. Using Jira Cloud? Then please click on the "Cloud" button above.

Although TTS offers easy ways to track your SLAs, you may still need a bit more assistance. You may want to warn your team before an SLA is breached, in order to make them work on that issue and keep your service quality high. If an SLA is breached, you may also want to remind people after the date and keep reminding them until they complete the task. Within Time to SLA, you can define Slack and Email notifications. TTS can send notifiers to the right people/place at the right time.

On this page, you will learn how to:

  • Set an Email Notifier for an SLA.
  • Set a Slack Notifier for an SLA.
  • Update a Notifier for an SLA.
  • Delete a Notifier for an SLA.


  1. Log into your Jira account.
  2. Click on Time to SLA in the header menu to see the TTS menu.
  3. Go to SLA configuration.

Set an email notifier

  1. Click  in the row of the SLA that you want to set up a notifier for.
  2. Go to Set notifiers.




  3. The SLA notifiers  pop-up screen will appear.
  4. Click  Add New Notifier.

     

  5. The SLA Notifier  create screen will appear.

  6. Tick  Enable Notifier (otherwise you  cannot  set a notifier).

  7. Create a Name.

  8. a. Select an option for Notify Before. You can enter a time string value for the by Fixed Duration option.

    The value must be in the Jira time format (i.e. 1d 2h 30m).

    TTS uses this value to send a notification before the SLA Goal. If you want TTS to send a notification after the SLA Goal then type - (minus) in the value (i.e. -1d 2h 30m).


    b. Alternatively, enter a percentage for the By Goal Ratio option.

    SLA Goal works when the specified percentage of the SLA Goal has passed. This means that when a user has specified 90% as SLA Goal Ratio, the notifier will be sent when 90% of the SLA Goal has elapsed.

  9. Tick  Working Calendar  if you only want TTS to send notifiers during working hours.
  10. Tick Recurrence  if you want TTS to send notifiers recurrently after the first notification and until the SLA is met.

  11. Enter a Recurring Interval  to set how often TTS sends notifications (i.e. 1d 2h 30m).

    This field is enabled if you tick Recurrence.

    Email Notifier

    If you select Email, email notifiers input will appear.

  12. Tick Customize Sender Display Name  if you want to set the sender's display name.

  13. Enter Sender Display Name.   

    This field is enabled if you tick Customize Sender Display Name

  14. Enter the  E-Mail Subject.

    TTS offers you a flexible way of creating a dynamic e-mail subject. Click here to find out how templating works and the potential parameters you can use.

  15. Enter  E-Mail Content.

    TTS offers you a flexible way of creating a dynamic e-mail content. Click here to find out how templating works and the potential parameters you can use.

  16. Choose  Recipients to whom you want TTS to send notifiers.
    1. Tick Assignee  if you want to send notifications to the assignee of the issue.
    2. Tick Reporter  if you want TTS to send notifications to the reporter of the issue.
    3. Tick Comp. Leads  if you want TTS to send notifications to the component leads of the issue.
    4. Tick Project Lead  if you want TTS to send notifications to the project lead of the issue.

  17. Enter  E-Mail addresses if you want to notify any other people.

    If you need to enter more than one e-mail address, use a comma to separate them.

    (i.e. john@mycompany.com,alice@mycompany.com)




  18. Select Project Roles if you want TTS to send notifications to people with particular roles.
  19. Select User Fields if you want TTS to send notifications to people in particular user fields (user-picker type custom fields).
  20. Select Groups if you want TTS to send notifications to people in particular groups.
  21. Select an Event if you want to fire that event by the time of the notification.



  22. Preview  the e-mail content if necessary.
    1. Enter a valid  Issue Key.
    2. Click  Preview.
  23. Click  Ok.


  24. The notifier will now appear in the list. You can add as many notifiers as you want.


Set a Slack Notifier

You can also integrate Time to SLA with Slack in order to get Slack notifications.

First, follow Steps 1-11 in the Set an Email Notifier section above. Then:

  1. Click on the Notification Option drop-down menu and select the 'Slack' option.
  2. Enter the relevant Slack Webhooks URL.

3. Enter Slack Notification Template.

Slack Notification Template Example
SLA Notification for $issue.key from 'Time to SLA Plugin' for JIRA's SLA Notification List for SLA: $slaDescription
The following issue is close to the SLA target date.

Here are the details:
SLA Start: $slaStartDate
SLA Target: $slaTargetDate
Origin Status: $originStatus
Target Status: $targetStatus
SLA Goal: $slaValue


Update a notifier

  1. Click  in the row of the relevant SLA to update a notifier.
  2. Go to Set Notifiers.
  3. The SLA Notifiers  pop-up screen will appear.
  4. Click   in the row the notifier you want to update.


  5. The SLA Notifier  create screen will appear.
  6. Repeat the steps described in Set a Notifier.

Delete a notifier

  1. Click  in the row of the relevant SLA to delete a notifier.
  2. Go to Set Notifiers.



  3. The SLA Notifiers  pop-up screen will appear.

  4. Click   in the row the notifier you want to delete.

    NO Warning or Confirm pop-up message will be displayed. The notifier is DELETED as soon as you click the icon.