Comparison Matrix for Time to SLA Cloud and Server/Data Center versions

Please note that the information on this page is subject to change as new features are added to TTS Cloud.

FeaturesServer/Data CenterCloudNotes
Next-Gen SLAs
Calendars
Calendars
SLA Start
Status


Date Field


Comment

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in Cloud version
SLA End
Status


Date Field


Comment

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in Cloud version
SLA Goal
Duration


Date Field


Dynamic Duration


SLA Pause
SLA Pause


SLA Reset
Field Change


Post Function

In the roadmap
Manual
SLA Notifier
Fixed Duration
SLA Goal Ratio
Email notifier
Slack notifier
Fire an event
Regenerate SLA data
Regenerate for existing issues 
Where is my SLA?
Where is my SLA?
SLA Panel
Time to SLA Panel✅*SLA Panel doesn't show a live count down in the Cloud version
SLA Panel Glance
TTS Custom Fields
Time to SLA Custom field
SLA Dates Custom Field✅*Only SLA Target Date is available right now but SLA Start and End Date will be available soon.
SLA Overview Custom Field
SLA Indicator Custom Field
SLA Overdue Custom Field
Linked issue SLAs✅*Linked issue SLAs are only available for Time to SLA custom field for Server/DC instances.
Customer Portal SLAs
Reports
SLA Summary Report
SLA Detailed Report
Gadgets
GadgetsIn the roadmap
Searching
JQL Functions❌*Due to the limitations of Cloud API
Search via custom fields❌*Only SLA Target date-based searches through issue navigator are available at this point.
Permissions
Permissions
Export & Import
Export & Import SLAsIn the roadmap
Rest API
REST API
Advanced settings
Integrity checker
License management
Scheduled tasks
Escalation services