Set a Notifier for an SLA

Server Cloud

This page is about Time to SLA for Jira Cloud. Using Jira Server? Then please click on the "Server" button above.

Although Time to SLA offers easy ways to track your SLAs, you may still need a bit more assistance. You may want to warn your team before an SLA is breached, in order to make them work on that issue and keep your service quality high. If an SLA is breached, you may also want to remind people after the date and keep reminding them until they complete the task. Time to SLA can send notifiers to the right people at the right time.

On this page, you will learn how to:

  • Set a Notifier for an SLA.
  • Update a Notifier for an SLA.
  • Delete a Notifier for an SLA.
  1. Log into your Jira Cloud website.
  2. Click on Time to SLA in the header menu to see the TTS menu.
  3. Go to SLA configurations.


Set a notifier

  1. Click  in the row of the SLA that you want to set up a notifier for.
  2. Go to Set notifiers.



  3. The SLA notifiers pop-up screen will appear.
  4. Click Add New Notifier.



  5. The SLA Notifier create screen will appear.
  6. Tick Enable Notifier (otherwise you cannot set a notifier).

    You can also define a Global Notifier by ticking the Global notifier box. Global notifiers are applicable to SLAs defined in your instance.

  7. Create a Name.
  8. Select an option for Notify Before. You can enter a time string value for by Fixed Duration option.

    The value must be in the Jira time format (i.e. 1d 2h 30m).
    TTS uses this value to send a notification before the SLA Goal. If you want TTS to send a notification after the SLA Goal then type - (minus) in the value (i.e. -1d 2h 30m).


  9. Alternatively, enter a percentage for By SLA Goal Ratio option.

    SLA Goal works when the specified percentage of the SLA Goal has  passed. This means that when a user has specified 90% as SLA Goal Ratio, the notifier will be sent when 90% of the SLA Goal has elapsed.



  10. Tick Working Calendar if you only want TTS to send notifiers during working hours.
  11. Tick Recurrence if you want TTS to send notifiers recurrently after the first notification and until the SLA is met. There are three options:
    1. No recurrence: Only one notification will be sent
    2. Continuous: Send notifications until the SLA is met.
    3. End after: Send notifications as long as the number of notifications do not exceed the specified numeric parameter.
  12. Enter a Recurring Interval to set how often TTS sends notifications (i.e. 1d 2h 30m).

    This field is enabled if you tick Recurrence.

  13. Enter E-Mail Subject.

    TTS offers you a flexible way of creating dynamic e-mail subject. Click here to find out how templating works and the potential parameters you can use.

  14. Enter E-Mail Content.

    TTS offers you a flexible way of creating dynamic e-mail content. Click here to find out how templating works and the potential parameters you can use.



  15. Choose Recipients to whom you want TTS to send notifiers.

    1. Tick Assignee if you want to send notifications to the assignee of the issue.
    2. Tick Reporter if you want TTS to send notifications to the reporter of the issue.
    3. Tick Voters if you want TTS to send notifications to the voters of the issue.
    4. Tick Watchers if you want TTS to send notifications to the watchers of the issue.

  16. Select Groups if you want TTS to send notifications to people in particular groups.
  17. Select Users if you want TTS to send notifications to them.



  18. Tick Slack if you want to send Slack notification.
  19. Set Slack Webhooks Url
  20. Enter Slack content using Markdown templating.


  21. Click Save.
  22. The notifier will now appear in the list. You can add as many notifiers as you want.



Update a notifier

  1. Click  in the row of the relevant SLA to update a notifier.
  2. Go to Set Notifiers.



  3. The SLA Notifiers pop-up screen will appear.
  4. Click  in the row the notifier you want to update.


  5. The SLA Notifier create screen will appear.
  6. Repeat the steps described in Set a Notifier.

Delete a notifier

  1. Click  in the row of the relevant SLA to delete a notifier.
  2. Go to Set Notifiers.



  3. The SLA Notifiers pop-up screen will appear.
  4. Click  in the row the notifier you want to delete.


  5. Click Yes to proceed.