This page is about Time to SLA for Jira Cloud. Using Jira Server? Then please click on the "Server" button above.
|Within Time to SLA, you can:|
On this page, you will learn how to define an SLA.
Go to SLA configuration
- Log into your Jira Cloud account.
- Click on Apps in the header menu to see the Time to SLA app.
- Go to SLA Configurations.
To define an SLA
- Click Add new SLA Definition.
The SLA configuration pop-up screen will appear.
- Create a Name for the SLA.
Select the Priority of issues.
Select when the SLA will start.
Select when the SLA will end.
- Enter the paused status(es).
- Select field(s) that can reset the SLA.
Enter the SLA Goal.
- Select a calendar.
Select the SLA calculation method.
Tick Reset if finished box under Reset drop down menu if you want SLAs with only first cycle calculation method to reset when a field that resets the SLA changes. Left unchecked, SLAs with first cycle calculation method will not reset if they are met.
Enter a JQL if necessary.
- Tick the Display Linked Issues box and select a link type if you want to see SLAs of linked issues as a separate SLA Panel in issues.
Adjust the critical zone Slider to determine when the color of an SLA will change according to the time remaining on the SLA Goal.
When the critical zone percentage of the SLA duration is passed, SLA panel will change color to indicate that the SLA is close to breach.
- Click Save.
You should now see the SLA on the list.
You can search your SLAs using the search box in the SLA configuration menu.