Often we are asked about the difference between Time to SLA app and the SLA features in Enhancer Plugin for Jira.
Origin of Time to SLA app comes from the basic SLA features in Enhancer Plugin for Jira. Since Service Level Agreements have a wide area, customers wanted many more features, reports, gadgets, search options, a notification mechanism, and so on.
Implementing every SLA feature under Enhancer Plugin would make it more expensive, and many customers who are not using SLA features would pay more money because of support and maintenance issues. So, we decided to implement a brand new app, focusing only on SLA features and leave Enhancer App to cover only the fundamental SLA features. Enhancer App will not have any new SLA feature implementation except bug fixing.
Time to SLA
|SLA Calculation Method|
It can be configured to cover
|Only the first cycle|
Considering an SLA defined from Open status to Resolved status, issue can have a couple cycles. For instance it can be reopened and resolved a couple times. SLA Calculation Method identifies which part should be taken into account.
|Store in database|
All configuration items and SLA data are stored in database
|Only configuration items are stored in database.|
|SLA regeneration||All SLA data are stored in database, and they are updated when issue changes. So after installing app, SLA generation should be done for already existing issues.|
All fields are calculated, and they are calculated when issue is loaded, and indexed after transitions. So there is no need to regenerate SLA data. It is not recommended if you have lots of issues
|Display options||Extended display options||Basic display options||Customization of displaying SLA times in custom fields, panels, ..|
Searching over custom fields requires JIRA index and issues are indexed via transitions. If the value changes every second there are some problems.
|Reports and Gadgets||There are handy reports and gadgets. See||No report or gadget|
|Permissions||Extended permission for custom fields and TTS menu||Basic permission for custom fields|
|New features||Yes, it is being continuously improved. New features will be released as well as bug fixes.||No more new SLA features will be shipped, only bug fixes.|