After installation or an upgrade, users cannot enable the TTS plugin. When users try to enable TTS manually, an error message appears in Jira. Errors in application logs are similar to the stack trace below.
Jira cannot create an application context for TTS.
Clear plugin cache and reinstall TTS to solve this problem.
First, uninstall Time to SLA. Then, clear the plugin cache as described here by shutting down Jira and deleting the following directories:
Start Jira back up and reinstall the Time to SLA version that is compatible with your Jira version.
|Uninstalling TTS won't erase the existing SLA configurations.|