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Time to SLA provides you with the "Where is my SLA?" function to find out why an SLA is not visible on an issue.

On this page, you will learn how to use “Where is my SLA?”.

  1. Go to any issue.
  2. Click on the Time to SLA menu.
  3. Click Where is my SLA?

  4. The Where is my SLA? screen will pop-up.
  5. Select an SLA that you want check.
  6. Select a user that you want to check or leave it blank if you want to check for the current user.
  7. The results will now appear.



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