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SLA Report

You can create different SLA reports since Time to SLA gives you options to configure your reports. You can

  • Select which SLAs and SLA statuses to include,
  • Select the format of the data,
  • Add additional fields and SLA values to view in the report,
  • Save a configuration to re-use it later,
  • Export to excel,


Periodic Met vs. Exceeded SLA Chart Gadget

Periodic Met vs. Exceeded SLA Chart Gadget displays weekly/monthly SLA numbers by states as a bar chart.


Periodic Met vs. Exceeded Issue Chart Gadget

Periodic Met vs. Exceeded Issue Chart Gadget displays weekly/monthly issue numbers by indicator state as a bar chart.


SLA Status Pie Chart Gadget

SLA Status Pie Chart Gadgetdisplays the overall SLA states of issues according to your favorite filter.


SLA Success/Fail Counts Chart Gadget

SLA Success/Fail Counts Chart Gadget displays success and fail counts of selected SLAs as a stacked bar chart.


SLA Success/Fail Rates Chart Gadget

SLA Success/Fail Counts Chart Gadget displays success and fail rates of selected SLAs as a stacked bar chart 


SLA Durations Chart Gadget

SLA Durations Chart Gadget displays average SLA durations over time.


SLA Working Duration Analysis Chart Gadget

SLA Working Duration Analysis Chart Gadget displays average, minimum and maximum duration of SLAs.

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