You can create different SLA reports since Time to SLA gives you options to configure your reports. You can
- Select which SLAs and SLA statuses to include,
- Select the format of the data,
- Add additional fields and SLA values to view in the report,
- Save a configuration to re-use it later,
- Export to excel,
Periodic Met vs. Exceeded SLA Chart Gadget
Periodic Met vs. Exceeded SLA Chart Gadget displays weekly/monthly SLA numbers by states as a bar chart.
Periodic Met vs. Exceeded Issue Chart Gadget
Periodic Met vs. Exceeded Issue Chart Gadget displays weekly/monthly issue numbers by indicator state as a bar chart.
SLA Status Pie Chart Gadget
SLA Status Pie Chart Gadgetdisplays the overall SLA states of issues according to your favorite filter.
SLA Success/Fail Counts Chart Gadget
SLA Success/Fail Counts Chart Gadget displays success and fail counts of selected SLAs as a stacked bar chart.
SLA Success/Fail Rates Chart Gadget
SLA Success/Fail Counts Chart Gadget displays success and fail rates of selected SLAs as a stacked bar chart
SLA Durations Chart Gadget
SLA Durations Chart Gadget displays average SLA durations over time.
SLA Working Duration Analysis Chart Gadget
SLA Working Duration Analysis Chart Gadget displays average, minimum and maximum duration of SLAs.
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