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Resetting SLA can be done by two options:

  1. SLA Definition > Reset SLA 
  2. Reset SLA Post function

Reset SLA upon field changes

Burada SLA definition'daki SLA reset anlatilacak

Reset SLA Post function

Burada da post function ile yapilan SLA Reset anlatilacak

Configure reset type and which SLAs are needed to be reset within the transition

That's it.


Do not forget to publish the workflow to see post function in action. 


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