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  1. Log into JIRA as Administrator

  2. Send Make a GET request to following URL where issue_key is the key of the issue you have problem with:

    BASE_URL/rest/tts-api/latest/diagnostics/issue/{issue_key}
    Info

    To send make a GET requests request you can basically type request the URL into your browsers browser's address bar or you can use a REST service browser plugin.

  3. Save the respond of this request and send it to our support team as requested.

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