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SLA Panel displays all SLA metrics in one place with a customizable design. Take a look at the following diagram to explorer explore the features of SLA Panel.

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Panel Configuration

 

Simply follow Time to SLA Menu > SLA Panel path to  to configure SLA Panel options.

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Show in SLA panel: You can select which parts to be shown in SLA Panel

  • SLA Information: Top row of an SLA card which gives brief information about SLA definition
  • SLA Dates: Start, Target and End date of your SLA 
  • Duration: Elapsed, remaining and overdue durations of your SLA.
  • Progress Bar: Bottom part of SLA card which displays displays a progress bar and a percentage amount of elapsed time.