SLA Panel displays all SLA metrics in one place with a customizable design. Take a look at the following diagram to explorer explore the features of SLA Panel.
Simply follow Time to SLA Menu > SLA Panel path to to configure SLA Panel options.
Show in SLA panel: You can select which parts to be shown in SLA Panel
- SLA Information: Top row of an SLA card which gives brief information about SLA definition
- SLA Dates: Start, Target and End date of your SLA
- Duration: Elapsed, remaining and overdue durations of your SLA.
- Progress Bar: Bottom part of SLA card which displays displays a progress bar and a percentage amount of elapsed time.