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  1. SLA Definition > Reset SLA 
  2. Reset SLA Post function
  3. Reset SLA from Issue View screen

Reset SLA upon field changes

In this type of resetting option, SLA will be reset whenever the selected fields change. Every SLA definition can have their own resetting options.

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Do not forget to publish the workflow to see post function in action.  

Reset SLA upon field changes

Click More in the issue screen to expand and click Reset SLA from the list.

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Select SLAs to apply and reset time from the dialog.

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Click Proceed to reset SLA data.