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Calculates the response time according to the first public comment 

Response Time custom fields calculates the 'response' or 'no response' time.


  • Navigate to JEP Menu > Custom Field Configurations page and switch to Time Duration fields tab
  • Click on Add new Response Time or Add new No Response Time link. 
  • Fill the dialog as below

    • Name the field
    • If Only public comments is enabled, it will calculate till the first public comment which can be seen by all users (not restricted to the users or groups).
    • If Except reporter is enabled, it will omit the comments from the reporter, otherwise the response time will be calculated from the creation date till the first comment (no matter who commented)
    • You can select any working calendar in order to calculate against working hours.
  • Both, Response and No Response Time custom fields have similar configuration dialog.


Searching against these fields is simple. Use the custom fields in JQL as below 

You can configure response custom fields by simply clicking on Configure context link in cog icon

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Then click on Edit Response time configuration link 

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You can easily configure (calendar, issue main and navigator view time formatter) the custom field according to the context

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