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  • If all SLAs are met so far,
    Status
    colourGreen
    titlemet
    lozenge will be displayed in "SLA Indicator" field. 
  • If at least one SLA fails
    Status
    colourRed
    titleEXCEEDED
    lozenge will be displayed. 
  • If there is no breached SLA and there is at least one SLA in progress, then
    Status
    colourYellow
    titleIN PROGRESS
     lozenge or
    Status
    colourBlue
    titleIN PROGRESS
    (according to the Jira version that you are using) lozenge will be displayed.
  • These lozenges are clickable and if clicked, details of the SLA and issue history according to SLA will be popped up as below

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  • You can customise SLA Indicator text messages under TTS custom field configuration page. 

    Warning

    If you change these texts, do not forget to re-index JIRA before using this field in JQL conditions.

    However we strongly recommend to use our JQL Functions to get more accurate results.


  • You can customise SLA Indicator custom field in order to restrict SLAs you want to be calculated under this field (just like other custom fields). If you go to configuration page of SLA Indicator custom field(s) (seen below), you will see listed SLAs. Select any of them, and SLA Indicator will display
    Status
    colourGreen
    titlemet
    if all these selected SLAs are met,
     
    Status
    colourRed
    titleEXCEEDED
    if any of them has overdue, or
    Status
    colourYellowBlue
    titleIN PROGRESS
     if there is no breached SLA and at least one SLA is in progress. 
     

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