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You can have more than one Time to SLA custom field to have separate fields per SLA.  If you want to create more Time to SLA custom fields, please go to  Time To SLA Menu > Custom Fields  section. Here are some samples of Time to SLA custom fields 


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Explanation of SLA colours: 

  •   Image Removed Image AddedSLA has not started
  • Image Addedsafe zone
  •  Image Removed  Image Addedtime is ticking
  • Image Removed Image AddedSLA breach
  • Image AddedSLA met

  All these lozenges and icons are clickable and details for SLA data are shown upon clicking.

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Clicking on the field shows details for the SLA and dates.

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By default, "Time to SLA" custom field displays all available and uncompleted SLAs.

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By default Time to SLA fields displays all SLAs. If you like to include only some specific SLAs in your Time to SLA field simply navigate to  Custom Fields  page in TTS menu, click the cog icon next to a Time to SLA custom field then click the Configure.

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Selected SLAs (All SLAs default) are shown. To change settings, click on  "Edit Including SLAs"  link 

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Enable SLAs that you want to track within this custom field and click  Save  button 

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Warning

From TTS version 7.0.0 on, Time to SLA Custom Field is not searchable in order to provide a more explicit behaviour. You can use our JQL functions for searching and SLA Dates Custom Field for ordering.

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Navigate to Custom Fields page in TTS menu and click the cog icon next to a Time to SLA custom field

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From the opened dialog you can set:

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Show Completed SLAs:  This option enabled by default and Time to SLA field displays all SLAs of the issue. If you would like to track only uncompleted SLAs, the ones that have not reached their target status yet simply disable this option.

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There are 4 options you can select from Display SLA names option:

  • ALWAYS : When this option is selected SLA names will always be shown in left side of the timer.
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  • If custom field shows multiple SLAs in the issue : When this option is selected SLA names will be shown if custom field shows more than one SLA at the moment, otherwise SLA's name will be shown in the tool-tip.
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  • If custom field's context holds multiple SLAs : When this option is selected SLA names will be shown if custom field is configured to hold more than one SLA, otherwise SLA's name will be shown in the tool-tip.
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  • NEVER : When this option is selected SLAs names will always be hidden in the tool-tip.
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Info

Time to SLA fields defined prior to version 6.38.0 have their Show Completed SLAs option disabled. If your SLAs disappear from Time to SLA field when they are completed please simply enable this option and your SLAs will always be displayed in related field.

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