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Time to SLA offers SLA Panel and Custom Fields to make it easy to track your SLAs. SLA Panel and these custom fields display SLA information and visualize the SLA status with colors and icons in issue view screens.


SLA Panel

SLA Panel displays all SLA metrics in one place with a customizable design. It appears in issue view screens if an issue meets conditions for an SLA . 


Time to SLA custom field

Time to SLA Custom Field displays the remaining time or overdue time as countdown according to SLA definition and working calendar. 


The SLA Indicator custom field

The SLA Indicator Custom Field displays brief information on whether SLAs are met, breached so far, or still in progress.


The Overdue custom field

The Overdue Custom Field displays breach details of SLAs on that issue.


The SLA Overview custom field and tab field

The SLA Overview Custom and Tab Field displays all SLA activities of an issue.


The SLA Dates custom field

The SLA Dates Custom Field displays the nearest or the farthest SLA date of an issue. 

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