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No data is collected during the use of the Time to SLA Plugin, and nothing will be shared with third parties.

Security disclosure

If you find a security issue, then please raise a ticket in our customer portal.

Data storage and location

The Time to SLA Plugin for Jira stores add-on settings and your issue SLA data in your Jira database do not store any sensitive information.

The plugin also does not store any data in the browser's cache.


Plugin settings are backed-up with Jira database.

Account removal and data retention

If you want to remove all data in the plugin, after uninstalling, drop tables starting with name AO_C5D949.



Get Started

Create Your SLA

Track Your SLAs

Get Handy Reports & Gadgets

SLA Search



Export & Import Your SLAs

Knowledge Base

Time to SLA Privacy Policy

Where is the EULA?