Page tree
Skip to end of metadata
Go to start of metadata

The Time to SLA Custom Field helps you track SLAs by showing a countdown to the SLA Goal or overdue time if an SLA is breached. This custom field uses colors and icons to show the status of an SLA. Time to SLA creates this custom field upon installation, but you must add this field to the screens that you want to view.


The Time to SLA Custom Field Colors & Icons

DescriptionColor and Icon

The SLA has not STARTED

The SLA is in PROGRESS

(before critical zone)

The SLA is in PROGRESS

(after critical zone)

The SLA is EXCEEDED

The SLA is COMPLETED
You can click on the field to see details for the SLA and dates.

The Time to SLA Custom Field shows separate fields per SLA if an issue meets more than one SLA.


Change display options

1. Go to SLA Fields.

2. Click  in the row of a custom field in order to change its display options.

3. Go to Display Options.

4. The Display Options screen will appear.

5. Select Time Format to display.

You can see the Sample Time String as you select.

Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.

Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.

Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.

6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.

7. Select when to display SLA names in the custom field.

8. Tick Show Completed SLAs if you want to see completed SLAs in the custom field.

9. Click Save.

Search

Install

Get Started

Create Your SLA

Track Your SLAs

Get Handy Reports & Gadgets

SLA Search

Settings

Permissions

Export & Import Your SLAs

Knowledge Base

Time to SLA Privacy Policy

Where is the EULA?

Archive