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The SLA Overview Tab Field displays all SLA activities within an issue. You can see the tab panel in the issue's main view.

The SLA Overview Tab



The SLA is EXCEEDED

The SLA is in PROGRESS

The SLA is MET

 

Time to SLA adds The SLA Overview Tab upon installation.

Change display options

1. Go to SLA Fields.

2. Click  in the row of a custom field in order to change its display options.

3. Go to Display Options.

4. The Display Options screen will appear.

5. Select Time Format to display.

You can see the Sample Time String as you select.

Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.

Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.

Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.

6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.

7. Click Save.

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