The SLA Overview Custom Field displays all SLA activities within an issue. You can see the custom field in the issue navigator page.
|You must add The SLA Overview custom field to the screen that you want to view it on.|
Change display options
1. Go to SLA Fields.
2. Click in the row of the a custom field to change its display options.
3. Go to Display Options.
4. The Display Options screen will appear.
5. Select Time Format to display.
You can see the Sample Time String as you select.
Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.
Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.
Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.
6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.
7. Click Save.