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The SLA Indicator Custom Field displays a single lozenge to show the status of an issue by considering all SLAs within that particular issue. Time to SLA does not create this custom field upon installation.


The SLA Indicator custom field lozenges

DescriptionLozenge

All SLAs are MET

MET

No SLA is EXCEEDED and at least one SLA is in PROGRESS

PROGRESS

At least one SLA is EXCEEDED

EXCEEDED

The SLA Indicator custom field considers only the SLAs included in the custom field.

If the lozenge is MET or EXCEEDED, you can see the details of the SLAs by clicking the lozenge.


Change display options

1. Go to SLA Fields.

2. Click  in the row of a custom field in order to change its display options.

3. Go to Display Options.

4. The Display Options screen will appear.

5. Select Time Format to display.

You can see the Sample Time String as you select.

Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.

Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.

Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.

6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.

7. Click Save.

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