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The Overdue Custom Field displays breach details for completed and breached SLAs within an issue. If there is no completed or breached SLA within an issue, then this custom field is hidden. This custom field is automatically created upon add-on installation.


You can click to see the details of the breached SLA as shown below.


Change display options

1. Go to SLA Fields.

2. Click  in the row of a custom field to change its display options.

3. Go to Display Options.

4. The Display Options screen will appear.

5. Select Time Format to display.

You can see the Sample Time String as you select.

Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.

Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.

Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.

6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.

7. Click Save.

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