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Although TTS offers easy ways to track your SLAs, you may still need a bit more assistance. You may want to warn your team before an SLA is breached, in order to make them work on that issue and keep your service quality high. If an SLA is breached, you may also want to remind people after the date and keep reminding them until they complete the task. TTS can send notifiers to the right people at the right time.

On this page, you will learn how to:

  • Set a Notifier for an SLA.
  • Update a Notifier for an SLA.
  • Delete a Notifier for an SLA.

Go to SLA configuration

  1. Log into your Jira account.
  2. Click on Time to SLA in the header menu to see the TTS menu.
  3. Go to SLA configuration.


Set a notifier

  1. Click  in the row of the SLA that you want to set up a notifier for.
  2. Go to Set notifiers.




  3. The SLA notifiers pop-up screen will appear.
  4. Click Add New Notifier.



  5. The SLA Notifier create screen will appear.
  6. Tick Enable Notifier (otherwise you cannot set a notifier).



  7. Create a Name.
  8. Enter a value in Notify Before. 

    The value must be in the Jira time format (i.e. 1d 2h 30m).

    TTS uses this value to send a notification before the SLA Goal. If you want TTS to send a notification after the SLA Goal then type - (minus) in the value (i.e. -1d 2h 30m).

  9. Tick Working Calendar if you only want TTS to send notifiers during working hours.
  10. Tick Recurrence if you want TTS to send notifiers recurrently after the first notification and until the SLA is met.
  11. Enter a Recurring Interval to set how often TTS sends notifications (i.e. 1d 2h 30m).

    This field is enabled if you tick Recurrence.
  12. Tick Customize Sender Display Name if you want to set the sender's display name.
  13. Enter Sender Display Name.  

    This field is enabled if you tick Customize Sender Display Name
  14. Enter E-Mail Subject.

    TTS offers you a flexible way of creating dynamic e-mail subject. Click here to find out how templating works and the potential parameters you can use.

  15. Enter E-Mail Content.

    TTS offers you a flexible way of creating dynamic e-mail subject. Click here to find out how templating works and the potential parameters you can use.



  16. Choose Recipients to whom you want TTS to send notifiers.

    1. Tick Assignee if you want to send notifications to the assignee of the issue.
    2. Tick Reporter if you want TTS to send notifications to the reporter of the issue.
    3. Tick Comp. Leads if you want TTS to send notifications to the component leads of the issue.
    4. Tick Project Lead if you want TTS to send notifications to the project lead of the issue.

  17. Enter E-Mail addresses if you want to notify any other people.

    If you need to enter more than one e-mail address, use a comma to separate them.

    (i.e. john@mycompany.com,alice@mycompany.com)




  18. Select Project Roles if you want TTS to send notifications to people with particular roles.
  19. Select User Fields if you want TTS to send notifications to people in particular user fields.
  20. Select Groups if you want TTS to send notifications to people in particular groups.
  21. Select an Event if you want to fire that event by the time of the notification.



  22. Preview the e-mail content if necessary.
    1. Enter a valid Issue Key.
    2. Click Preview.
  23. Click Ok.


  24. The notifier will now appear in the list. You can add as many notifiers as you want.



Update a notifier

  1. Click  in the row of the relevant SLA to update a notifier.
  2. Go to Set Notifiers.



  3. The SLA Notifiers pop-up screen will appear.
  4. Click  in the row the notifier you want to update.


  5. The SLA Notifier create screen will appear.
  6. Repeat the steps described in Set a Notifier.

Delete a notifier

  1. Click  in the row of the relevant SLA to delete a notifier.
  2. Go to Set Notifiers.



  3. The SLA Notifiers pop-up screen will appear.
  4. Click  in the row the notifier you want to delete.


    NO Warning or Confirm pop-up message will be displayed. The notifier is DELETED as soon as you click theicon.







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