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On this page, you will learn how to Import your SLAs and Calendars.

1. Log into your Jira account.

2. Click on Time to SLA in the header menu to see the TTS menu.

3. Go to Import/Export.

4. The Import/Export screen will pop-up.

5. Click Let's Start within the Import box.

6. You will then be taken to the Time to SLA Import page.

7. Select the source of the backup file.

8. Click Next to merge the configuration.

Use the Choose File pop-up to browse all of the files on your system and then select the relevant backup file for your SLAs.

9. Decide how to merge imported configuration with existing ones.

Select Import all SLAs/Calendars if you want to import all SLAs and calendars but do not want to update the existing ones.

Select Import only new SLAs/Calendars if you want to import only non-existing SLAs and calendars (this option is disabled if the backup source file is another Jira instance).

Select Import all SLAs/Calendars with updating existing SLAs and Calendars if you want to import new SLAs/calendars and update existing SLAs/calendars (this option is disabled if the backup source file is another Jira instance).

Select Delete all existing SLAs/Calendars and then import all SLAs and Calendars if you want to delete all existing SLAs/calendars and import all of the new SLAs/calendars.

10. If you selected Import all SLAs/Calendars with updating existing SLAs and Calendars then decide how to update notifiers on existing SLAs.

11. Click Next.

12. You will now see all SLAs and calendars listed.

13. Select the SLAs and calendars that you want to import.

14. Click Next.

15. You will now see all workflows, statuses, priorities, project roles, custom fields, calendars and groups used in the selected SLAs/calendars.

16. Match each of these with the ones in your system.

17. Click Next.

18. You will now see a summary of all imported configurations.

19. Click Import.

20. You will now see the results of the import.


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