The term length of business day is the number of hours within a business day for an SLA, which is calculated using your preset calendars.
For example, if you set your length of business day as 6 hours and then entered an SLA value as 1 day, then Time to SLA would count this as 6 hours.
For this you have two options:
On this page, you will learn how to define length of business day.
You can only define length of business day if you are creating a new calendar or updating an existing one.
To define length of business day
Go To Create a Calendar or Update an Existing Calendar (see Create a Calendar).
- Select Calculate from Calendar if you want the length of a business day to be equal to the length of the first working day in the week.
- Select Use a Custom Duration if you want to set the length of a business day as a custom value.
- Enter a value for the length of a business day (i.e. 9h or 8h 30m).
The length of business day will NOT be used unless you add or update the calendar.