In this page, you can learn how to Define an SLA
Go to SLA configuration
1. Login into your JIRA account.
2. Click on Time to SLA in the header menu to see the TTS menu.
3. Go to SLA Configuration.
To define an SLA
1. Select JIRA Workflow.
2. Click Add New SLA Definition
3. SLA Definition pop-up screen appears.
|Make sure that the toggle button is ACTIVE. Otherwise, SLA data will not be calculated for the SLA unless it is re-activated.|
4. Fill in Name of the SLA.
5. Select the Priority of issues.
|You can define different SLAs according to priority for the same set of issues.|
6. Select when the SLA will start.
7. Select when the SLA will end.
8. Select SLA Goal.
9. Select a Calendar.
10. Select a Calculation Method.
11. Enter JQL Function if you need.
|You can add JQL conditions to filter issues that the SLA includes.|
12. Check Asynchronous Update if you need.
|We suggest you check this option only if any field in the SLA's JQL condition may get updated during the workflow transitions. If you enable this option, then Time to SLA will make calculations after issue events occur. You might expect better issue load times, but a delay of about one minute to see the changes on SLAs.|
13. Adjust Slider to determine when the color of SLA will change according to the time remaining to the SLA goal.
14. Click Save.
15. You should see the SLA on the list.
You will see JQL icon in the list if you entered some JQL functions.
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