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To set an SLA Goal as a Dynamic Duration, you need to create a Dynamic Duration custom field within TTS beforehand. This custom field will appear only in the screens you select while creating the custom field, whether you define the SLA Goal as Dynamic Duration or not.


On this page, you will learn how to create a Duration Field within TTS.

Step 1: Go to SLA Fields

  1. Log into your Jira account.
  2. Click on Time to SLA in the header menu to see the TTS menu.
  3. Go to SLA Fields.




Step 2: Add TTS - Duration Field

  1. Click Add Custom Field to see all TTS Custom Fields.
  2. Select TTS - Duration Field.



  3. The New TTS - Duration Field screen will pop up.
  4. Create a Name for the duration field.
  5. Click Save.



  6. The duration field will now appear in the list.



Step 3: Add TTS - Duration Field to Screens

  1. Go to SLA Fields.
  2. Click  in the row of the TTS - Duration Field that you want the screens to be displayed on.
  3. Go to Screens.



  4. The Jira Screens page will appear.
  5. Tick the screens that you want to display the duration field.
  6. Click Update.
  7. You can see the TTS - Duration Field in the Dynamic Duration drop-down menu whilst defining or updating an SLA.



    The field WILL ONLY be in screens that you selected.

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