Within Time to SLA, you can:
On this page, you will learn how to define an SLA.
Go to SLA configuration
1. Login into your Jira account.
2. Click on Time to SLA in the header menu to see the TTS menu.
3. Go to SLA Configuration.
To define an SLA
1. Select Jira Workflow.
2. Click Add New SLA Definition.
3. The SLA Definition pop-up screen will appear.
|Make sure that the toggle button is ACTIVE, otherwise SLA data will not be calculated for the SLA unless it is re-activated.|
4. Create a Name for the SLA.
5. Select the Priority of the issue.
You can define different SLAs according to priority for the same set of issues.
6. Select when the SLA will start.
7. Select when the SLA will end.
8. Select SLA Goal.
9. Select a Calendar.
10. Select a Calculation Method.
11. Enter JQL Functions if necessary.
|You can add JQL conditions to filter issues that the SLA includes.|
12. Tick the Asynchronous Update box if necessary.
|We recommend only ticking this box if any field within the SLA's JQL condition might be updated during the workflow transitions. If you enable this option, then Time to SLA will make calculations after issue events occur. You might expect better issue load times but there will be a delay of about one minute before seeing the changes on SLAs.|
13. Adjust the Slider to determine when the color of an SLA will change according to the time remaining on the SLA Goal.
14. Click Save.
15. You should now be able to see the SLA on the list.
You will see the JQL icon in the list if you entered some JQL functions.