SLA data of issues in Time to SLA database table AO_C5D949_TTS_ISSUE_SLA does not holds correct information. SLA Panel, Time to SLA custom field or SLA Indicator displays different values from this table.
- In fact this is not an actual problem. Time to SLA plugin use AO_C5D949_TTS_ISSUE_SLA table to store intermediate state of SLAs.
- We use this intermediate information to speed up the calculation of current SLA values.
- Since SLAs contain information which changes by time such as remaining time etc. there is no efficient way to keep this kind of a value in database.
You can always use our REST services to retrieve fresh SLA data from issues. Please have a look at our REST documentation. Here is an example request and its results: