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See our new SLA working duration analysis chart gadget document in which we describe each step to add it.

You should also visit get reports and gadgets document to learn about all gadgets of Time to SLA.

SLA Working Duration Analysis gadget displays working duration of SLAs. It displays "Average Duration" , "Minimum Duration" and "Maximum Duration".


  • Project or Saved Filter Select which project/or filter will be considered to get issues
  • SLA(s) Select which SLA definitions will be considered
  • Custom gadget title is the custom title that will be displayed on top of gadget, if left blank, "TTS - Periodic Met vs Exceeded Issue" will be displayed
  • Average Duration Select to show average duration of the SLA.
  • Minimum Duration Select to show minimum duration of the SLA.
  • Maximum Duration Select to show maximum duration of the SLA.
  • Time Format Select time format of the table.

At least one type of duration should be selected for this gadget to work.

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