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SLA Overview custom and tab fields are very handy fields in which you can see all (completed or progressing) SLA activities 

  • Tab panel is displayed in issue main view, while custom field is designed for issue navigator. 
  • Red, Yellow and Green bullets indicate that SLA has breach, SLA is in progress and SLA is met. 
  • These fields also display total working and paused durations.
  • SLA Overview tab panel is automatically displayed in issue main page. 
  • Access and visibility of these fields can be configured under Time To SLA Menu > Permissions 
  • SLA Overview custom field is not automatically created upon add-on installation. To create "SLA Overview" custom field, please go to Time To SLA Menu > Custom Fields menu section.

SLA Overview Tab Panel Visibility Using JQL

SLA Overview issue tab panel can be restricted to any issues using JQL. To configure restriction;

  • Go to Time to SLA Menu > Advanced Configuration
  • Enter a JQL for the issues that you want to restrict visibility of SLA Overview Tab

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