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Displays a brief info on whether SLAs are met, breached so far, or still in progress.

  • This custom field is not automatically created upon add-on installation. 
  • To create "SLA Indicator" custom field, please go to  Time To SLA Menu > Custom Fields .
  • Access and visibility of this field can be configured in Time To SLA Menu >  Permissions 
  • If all SLAs are met so far, MET lozenge will be displayed in "SLA Indicator" field. 
  • If at least one SLA fails EXCEEDED lozenge will be displayed. 
  • If there is no breached SLA and there is at least one SLA in progress, then IN PROGRESS lozenge will be displayed.
  • These lozenges are clickable and if clicked, details of the SLA and issue history according to SLA will be popped up as below


  • You can customise SLA Indicator text messages under TTS custom field configuration page. 

    If you change these texts, do not forget to re-index JIRA before using this field in JQL conditions.

    However we strongly recommend to use our JQL Functions to get more accurate results.

  • You can customise SLA Indicator custom field in order to restrict SLAs you want to be calculated under this field (just like other custom fields). If you go to configuration page of SLA Indicator custom field(s) (seen below), you will see listed SLAs. Select any of them, and SLA Indicator will display MET if all these selected SLAs are met, EXCEEDED if any of them has overdue, or IN PROGRESS if there is no breached SLA and at least one SLA is in progress.  

To configure each TTS custom field, just explore settings icon and click Configure

Selected SLAs are shown. To change settings, click on "Edit Including SLAs" link

Enable SLAs that you want to track within this custom field and click Save button

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