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See our new SLA durations gadget document in which we describe each step to add it.

You should also visit get reports and gadgets document to learn about all gadgets of Time to SLA.

Formerly known as: Averaged SLA Duration Stack Bar Chart Gadget

Working durations are one of the most important metrics determining a team's performance. Time to SLA plugin offers you SLA Durations gadget to track your team's averaged SLA durations over time.  Here is an actual screenshot from this gadget:


SLA Durations Bar Chart

Also you can prefer line chart as well:

SLA Durations Line Chart

Configuration

SLA Durations gadget configuration

  • Project or Saved Filter: filters issues
  • Weekly/Monthly: displays results grouped by week or month
  • SLA(s): select SLA(s) to see working duration according to these SLA definitions
  • Time interval: y-axis can be seconds | minutes | hours | days
  • Chart type:  Type of the chart. I could be bar or line.
  • Custom gadget title: is the custom title that will be displayed on top of gadget, if left blank, "SLA Durations" will be displayed
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