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You can add multiple custom fields to JIRA Service Desk customer portal. Each custom field may contain different form assets.

Before adding a custom field to Customer Portal please add it on project screens.


To add custom fields to a request type:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Request types.
  5. Choose request type in which you want to use a multilevel structure and click Edit fields.
    Fields screen is displayed.
  6. Click Add a field.

  7. Select custom fields and click Apply


    Now, asset custom field is ready to use on JIRA Service Desk customer portal




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