You can add multiple custom fields to JIRA Service Management customer portal. And you can filter its content by asset type(s) or saved filters.
Before adding a custom field to Customer Portal please add it on project screens.
To add custom fields to a request type:
- Go to Jira Administration > Projects.
- Select a project from the Project list.
Welcome guide screen is displayed.
- Go to Project settings.
- Select Request types.
- Choose a request type in which you want to use a multilevel structure and click Edit fields.
Fields screen is displayed.
- Click Add a field.
- Select custom fields and click Apply
Now, asset custom field is ready to use on JIRA Service Management customer portal